Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Petpop.

1. Order Processing

Orders are processed before shipment.

Standard products are generally prepared for dispatch within 1–5 business days.

Personalised and made-to-order products require additional production time. Production time may vary depending on the product, complexity of customisation, and order volume.

Estimated processing times shown on individual product pages take priority where applicable.

2. Shipping Times

Shipping times vary depending on your destination, selected shipping method, carrier, and product origin.

Estimated delivery times shown at checkout are estimates only and do not include processing or production time unless otherwise stated.

Carrier delays, customs processing, public holidays, severe weather, or other events outside our control may affect delivery times.

3. Shipping Rates

Available shipping options and applicable shipping charges are calculated and displayed at checkout based on your delivery address and order.

4. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to update after shipment.

5. International Shipping

Petpop may ship to selected international destinations.

International customers are responsible for ensuring that items can legally be imported into their destination country.

Customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

6. Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order.

Petpop is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information supplied by the customer.

If you notice an address error, contact us as soon as possible.

7. Lost or Delayed Parcels

If your tracking shows unusual delays or your parcel appears to be lost, please contact us and we will assist with the carrier where possible.

8. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate parcels, particularly where products are produced or dispatched from different locations.

9. Contact

For shipping questions, please contact:

hellopetpop@gmail.com